RFL™ Brand Products FAQ

  • Customer Service
  • 1. How do I request repair services for my RFL™ brand product?

    All RFL™ brand equipment repairs require a Return Material Authorization (RMA), which can be requested using any of the methods listed below. To learn more about repairs, visit www.rflelect.com/Support.

    • Phone: 973-334-3100/press 1
    • E-mail: customer.service@rflelect.com
    • Online: RMA Request Form

  • 2. Where are the prices listed for RFL™ brand products?

    RFL™ brand product pricing is available by contacting us to request a quote using any of the methods listed below.


  • 3. How do I request a quote for RFL™ brand products?

    All RFL™ brand product quotes are completed by RFL™ Sales/Service Engineers using any of the methods listed below.


  • 4. How do I locate my local RFL™ brand product sales representative?

    Visit www.rflelect.com/Contact to locate RFL™ brand Regional Sales Engineers or Hubbell Power Systems Territory Managers.


  • 5. How can I get a tracking number for equipment shipped?

    Please have your Sales Order Number ready and contact the RFL Customer Service Dept. at 973-334-3100, or via e-mail to customer.service@rflelect.com, or open a CASE in the Support area.


  • Downloads
  • 1. Where can I find RFL™ brand product manuals?

    You will need to have a registered Downloads Account to access the RFL™ brand product manuals. First, register using the blue button on the home page top bar menu. Once your account has been approved, you will find all available product manuals in the Bulletins/Downloads area of the website.


  • 2. Where can I find RFL™ brand firmware/software updates?

    You will need to have a registered Downloads Account to access the RFL™ brand software updates. First, register using the blue button on the home page top bar menu. Once your account has been approved, you will find all available product manuals in the Bulletins/Downloads area of the website.


  • 3. Where can I find RFL™ brand Quick Start Guides?

    You will need to have a registered Downloads Account to access the RFL™ brand Quick Start Guides. First, register using the blue button on the home page top bar menu. Once your account has been approved, you will find all available product manuals in the Bulletins/Downloads area of the website.


  • 4. Where can I find RFL™ brand product bulletins, notices and announcements?

    You will need to have a registered Downloads Account to access the RFL™ brand product bulletins, notices and announcements. First, register using the blue button on the home page top bar menu. Once your account has been approved, you will find all available product manuals in the Bulletins/Downloads area of the website.


  • 5. How do I register for an RFL Downloads Account?

    Visit www.rflelect.com. Click the blue button at the top of the menu bar to get started.

    • Complete the on-line registration form located on the RFL website.
    • You will receive a confirmation e-mail that you requested an account.
    • You will receive an approved account e-mail with your credentials and a link that expires in 24 hours.
    • RFL must approve your account before you can access it.
    • Check your spam/junk folder as some companies block these types of e-mails.

  • 6. Why can’t I access my RFL™ Downloads Account?

    You may have tried to enter the space prior to account approval. If you received only one e-mail after registering, your account is not yet approved. Wait for your second e-mail with your credentials and one-time entry link which has an expiration of 24 hours. Check your spam or junk mailbox as these e-mails that may have been blocked. If you did not receive any, contact customer.service@rflelect.com for further assistance.


  • Cyber Security - Firmware Updates
  • 1. Where can I find firmware updates for my RFL™ brand equipment?

    All firmware updates affected by NERC CIP can be found the Firmware Table located on the RFL™ brand website NERC CIP Customer Support Center. Access requires an approved Downloads Account. You can sign up to receive automatic firmware table updates by registering for an RFL™ Downloads Account or updating your current preferences to your existing account by using the drop-down menu of the Bulletins/Downloads tab once you have logged in.


  • Webinars/Training
  • 1. Where can I find older CONNECT™ Webinar Recordings?

    Go to the Training space on the RFL website and click on “Training Archives”. The recorded CONNECT sessions have been converted to MP4 format to assist with IT firewall issues. If you need further assistance, please contact customer.service@rflelect.com.


  • Products - IMUX
  • 1. When I try to install the IMUX 2000 VNMS version 3.2 in Windows 10, the installation aborts prematurely. Is there a fix for this?

    We have tested and verified that the IMUX 2000 VNMS version 3.2 on Windows 10 PC works. However, during the installation the VNMS needs to be directed and installed in C:Users/Public/Public Documents folder.


  • Products - eXmux
  • 1. How do I install the RFL™ eXmux VNMS?

    The eXmux VNMS application (7.0 or higher) is compatible with Windows 7 and Windows 10 operating systems (Windows XP is not supported). Because you have correctly entered the activation key and confirmed that your laptop and eXmux 3501 units are all on the same subnet it is likely a possible firewall issue on your laptop. It is best if you have administrative rights on your laptop but if you do not then you likely will have to engage your system administrator to assist with getting the proper privileges setup to allow the VNMS application to run properly. You can attempt to ping the eXmux 3501 that your laptop is plugged into but you will have to verify that your firewall will allow the VNMS application and required ports through in order to operate properly.

    Either you or the system administrator may need to modify any applicable computer’s firewall rules in order for the VNMS application to work properly. The table below lists the network ports/applications that need to be opened in the firewall for the eXmux VNMS application to function correctly:

    Port Name Firewall Incoming/
    Outgoing
    Description
    VNMS Communication UDP & TCP
    Ports 1235 & 1236
    Both Port is used for inter-process communication on the computer
    SNMP UDP & TCP
    Port 161
    Both Port is used for secure communication with the eXmux
    SNMP Traps UDP & TCP
    Port 162
    Incoming Port is used to receive SNMP traps from the eXmux
    TFTP UDP & TCP
    Port 69
    Both Port is used to upgrade the eXmux
    ICMP (ping) ICMP Both The eXmux will ping the computer to ensure connectivity prior to adding the computer's IP address to the SNMP Traps table

  • 2. Is there an eXmux Interoperability matrix between software versions, 3500 to 3501 and any application caveats to be aware of?

    Please reference Section 8.5 (3500/3501 Interoperability) in the manual and most recent software release bulletin. Access to product Manuals requires an RFL Downloads Account. To register, please click on the blue "Customer Account Registration" button at the top of the site.


  • Products - GARD
  • 1. How do I install the GARD 8000 emulator?

    GARD 8000 emulator installation instructions can be found here.


  • 2. How do I tell what this GARD configuration number is? What is the equivalent new GARD configuration number?

    There are two types of GARD 8000 configuration numbers. The first is typically 9-10 digits long and is the part number for a particular hardware configuration. An example of this number is GARD3U123 where the last digits are a unique number for each hardware configuration. The second configuration number is what is called the “smart number”. This number is variable in length and may be over 30 characters and describes the hardware options selected for a particular configuration. For ease of use there is a unique part number, as previously described, assigned for each smart number. For current configuration smart numbers, see the GARD 8000 ordering information sheets located on the GARD 8000 product page. If the configuration smart number does not align with the current ordering information it is an old configuration number that has been superseded. Please contact RFL customer service for more information and to convert this number.


  • Products - General
  • 1. Which RFL products are obsoleted?

    Below is a list of obsolete products. Any available product bulletins are noted in the table with direct-access to Downloads Account Holders. To create an account, please click the blue "Customer Account Registration" button at the top of this page. For additional information on support/service, please contact the RFL Customer Service Dept. at 973-334-3100, or via e-mail to customer.service@rflelect.com, or open a CASE in the Support area.

    RFL Model: IMUX 2000

    Part # Description Bulletin
    9547-1304 DS-562I, 56/64 Kbps Sync Data Module No
    9547-15885 CM3R Common Logic Module Yes
    9547-1686 DS-64NC, Wideband Sync Data Module No
    9547-16551 5-Port RS-232 Sync Data Module No
    9541-2001
    9547-2011
    9547-3001
    9547-3011
    9547-4001
    9547-4011
    9547-5001
    9547-5011
    Fiber Optic I/O Modules for IMUX 2000 CM-3R Common Logic Module Yes
    106960-1
    106960-5
    OCUDP Module Yes
    107455-100 (DACS-R/MDACS) 850nm Multimode LED Fiber Optic Interface No

    Other RFL Models

    RFL Model # Description Bulletin
    IMUX 2000s SONET Module Option Yes
    IMUX 4000 SONET OC-3/OC-12/OC-48 Multiplexer Yes
    3000 Switch 3000 Series Unmanaged & Managed Ethernet Switch Yes
    3200 Switch 3200 Series Unmanaged & Managed Ethernet Switch Yes
    6385A Data Modems 1200bps System No
    6405 Variable Frequency Analog Telemetry System Yes
    6515 Single-Sideband Voice Terminals and Power Line Carrier Yes
    6644 Time Division Multiplex Equipment Yes
    6710 FS Audio Tone MBB-Single Channel Protective Relaying System Yes
    6745 FS Audio Tone Protect Relay System Yes
    6780/6780P FS Powerline Carrier Relaying System Yes
    6785/6785P ON-OFF Powerline Carrier System Yes
    9300/9300A Charge Comparison System Yes
    9505/9506/9507 Programmable Single-Sideband Powerline Carrier System Yes
    9660 Digital Switch System Yes
    9700 Fiber Optic-Eight Channel Multiplexer
    Digital Protection Channel System
    No
    9720 Current Differential Relay Interface System Yes

  • 2. Is the {RFL Tone/PLC Equipment} compatible with….?

    In general, all current generation RFL tone and PLC teleprotection equipment is compatible with older generation RFL equipment as well as other vendor equipment. To determine compatibility, ensure that the bandwidth and frequency shift match between the transmitter and receiver. For PLC On/Off equipment, checkback is often not compatible between multiple vendor equipment.


  • 3. I am looking for information on the Magnetic Line Products (5800).

    RFL Electronics Inc. sold this product line to Magnetic Instrumentation in Indianapolis, IN in the 1990’s.


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