NERC CIP Customer Support Center

We speak compliance.

RFL is dedicated to assisting customers with NERC CIP regulatory requirements, and currently offers a multitude of information for our products' cyber assets and customer information protection.

RFL provides automatic Cyber Security Bulletin update notifications, which will save you from having to check for updates every 35 days. You will need to register for an RFL Download Account to have access to the Bulletins and other NERC CIP information.

Notice: Spectre and Meltdown CPU Potential Vulnerability

HPS/RFL is aware of the recent announcement from Google regarding the Spectre and Meltdown CPU potential vulnerability affecting various processors. HPS/RFL is in the process of reviewing our products for potential risks and will provide updates as necessary relating to this matter going forward.

Customer Information Protection Policy Statement
NERC CIP - Bulk Electric System Cyber System Information (BES CSI)

RFL's product models with the ability to store BES CSI are currently the: eXmux, GARD, IMUX and 9745 family of products. Please click here to view the Bulletin (requires logging into the Downloads space).

Cyber Security Bulletins

To download Cyber Security bulletins, you must log in with your customer account.

RFL Product Cyber Security Patch Status

As of: March 30, 2023

You must be logged in to review the RFL Product Cyber Security Patch Status table. Please log in with your customer account below, or click here to register for a customer account.

RFL Connect

Past CONNECT Course Archives

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Online Training Courses In
Networking, Communications,
Protection & Cyber Security

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Utility Industry Solutions

Utility industry and electric utility white papers by RFL providing communications and protection solutions to today's challenges, such as migrating data from leased lines.

Helping Utilities Move Forward in IP Migration

Multipoint-to-Multipoint Protective Relaying Signaling Using Digital Communications and Built-In Logic

Read our Electric Utility White Papers

Upcoming Events

Find RFL and Hubbell at an upcoming trade show in your area!

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RFL offers a 24-hour emergency service program that provides specialized service anytime, anywhere in the world. All of RFL's products are engineered and manufactured to the highest-quality standards and are supported by a team of highly trained customer service engineers.

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