NERC CIP Customer Support Center

We speak compliance.

RFL is dedicated to assisting customers with NERC CIP regulatory requirements, and currently offers a multitude of information for our products' cyber assets and customer information protection. RFL provides automatic Cyber Security Bulletin update notifications, which will save you from having to check for updates every 35 days. You will need to register for an RFL Download Account to have access to the Bulletins and other NERC CIP information.

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions or requests regarding risk assessments.

Customer Information Protection Policy Statement
NERC CIP - Bulk Electric System Cyber System Information (BES CSI)

RFL's product models with the ability to store BES CSI are currently the: eXmux®, GARD, IMUX and 9745 family of products. Please click here to view the Bulletin (requires logging into the Downloads space).

Cyber Security Bulletins

To download Cyber Security bulletins, you must log in with your customer account.


RFL Product Cyber Security Patch Status

You must be logged in to review the RFL Product Cyber Security Patch Status table. Please log in with your customer account below, or click here to register for a customer account.

Security Patch Status

Product Last Patch Firmware Patch Description Date
9508 Analog None - -
9508D (Digital) None - -
9745
Teleprotection System
None - -
9780/9785
Powerline Carrier System
None - -
eXmux® 3500/3500M System Software
7.0.9512
Addressed Security Issue related to receiving UDP packets with port number 1024 & 1025 and length 0 10/2017
eXmux® 3501/3501M
IP Access Multiplexer
System Software
7.0.9512 / 7.0.9542
Addressed Security Issue related to receiving UDP packets with port number 1024 & 1025 and length 0 10/2017
eXmux® Family of Products eXmux® VNMS
10.1.0.20561
VNMS no longer stores user credentials in the network file when saving the file.  Deletion of all network files saved by any prior version to VNMS 10.1.0.20561 is recommended.   05/2023
eXmux® Family of Products eXmux® VNMS
v 10.2.0.20592
● Upgraded OpenSSH from OpenSSH_6.6p1, which has been identified to have multiple vulnerabilities, to OpenSSH_7.2p2, to address those vulnerabilities.

● Added the ability to enable/disable OpenSSH configuration parameters via CLI commands.

● Also added CLI legacy Mode option to support backward compatibility with OpenSSH_6.6p1.
09/2023
GARD 8000® Protection System with 500400 Controller System Firmware 8.3.5 Disable HTTP Put command on front and rear Ethernet ports 04/2017
GARD 8000® Protection System with 500400-1 Controller System Firmware 8.5.2 Disable HTTP Put command on front and rear Ethernet ports 04/2017
GARD 8000® Protection System with 500400-2 Controller System Firmware
10.4.2.57 & 11.4.2.108
'Final mitigation for cross-site scripting vulnerability as detailed in cyber security bulletin CS-021. 01/2024
GARD Pro® Protection System System Firmware 2.6.7.286 & 2.7.7.184 Mitigation for SSL vulnerabilities as detailed in cyber security bulletins CS-022 and CS-023. 11/2023
GARD Pro® 61850 System Firmware 3.4.14.288 Mitigation for SSL vulnerabilities as detailed in cyber security bulletins CS-022 and CS-023.
For additional non-cyber security changes, please review Bulletin PBF-023.
12/2023
IMUX 2000
T1/E1 Multiplexer
None - -
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