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2024 Holiday Closing Schedule
Thanksgiving Thursday, November 28 & Friday, November 29, 2024
Christmas Eve Tuesday, December 24, 2024
Christmas Day Wednesday 25, 2024
New Year’s Eve Tuesday, December 31, 2024
2025 Holiday Closing Schedule
New Year’s Day Wednesday, January 1, 2025
MLK Jr. Day Monday, January 20, 2025
Memorial Day Monday, May 26, 2025
Independence Day Friday, July 4, 2025
Labor Day Monday, September 1, 2025
Thanksgiving Day Thursday, November 27, 2025
Day after Thanksgiving Friday, November 28, 2025
Christmas Eve Wednesday, December 24, 2025
Christmas Day Thursday, December 25, 2025
Christmas designated floater Friday, December 26, 2025
New Year’s Eve Wednesday, December 31, 2025
After hour and holiday emergency support information:
- After 4:30 p.m. until 8 a.m. (EST) by calling a Service Engineer at one of the below cell numbers:
201-213-1979 or 201-841-9818 or 862-812-4494. - Or, Email
This email address is being protected from spambots. You need JavaScript enabled to view it. for non-urgent matters.
Quick Links
This email address is being protected from spambots. You need JavaScript enabled to view it. - NERC CIP Customer Support Center
- Submit an RMA Request
- Create an RFL Download Account
- Customer Satisfaction Survey
Customer Service
Please tell us how we're doing. Take our Customer Satisfaction Survey.
The HPS®/RFL brand of products offer a 24-hour emergency service program that provides specialized service anytime, anywhere in the world. Our customer service team is dedicated to supporting our customers' needs by providing prompt responses to inquiries and timely after-sales field support. We are constantly striving to achieve the highest possible levels in customer service satisfaction. Our philosophy is to understand our customers' needs and meet their requirements on time, every time, without error. All RFL branded products are engineered and manufactured to the highest-quality standards and are supported by a team of highly trained customer service engineers.
Available services include:
Dial-Up Support
The HPS®/RFL brand Customer Service Department consists of teams of technical personnel devoted to the service of specific products. We offer telephone assistance by qualified engineers and technicians to assist with resolving problems a customer may be experiencing. This support is free during the lifetime of the product. "Dial-up" support is available during normal business hours of 7 a.m. to 4:30 p.m. EST Monday - Friday (excluding holidays) by calling 1-973-334-3100 and requesting a Customer Service Engineer for the product you require assistance with.
Startup and Commissioning
The HPS®/RFL brand has its own qualified field service engineering staff that will provide continuous engineering field support during system installation.
On-Site Service
On-site service may be contracted by the customer by the hour on an "as needed" basis with a minimum four-hour charge, and calculated from portal to portal. Material cost is additional. Under this plan, a trained RFL branded-product Customer Service Engineer can be scheduled at your site to repair or replace our equipment. Service contracts covering specific products are also available.
Warranty Repair
STATEMENT OF LIMITED WARRANTY RFL PRODUCTS 02/15/2025 LIMITED WARRANTY
Subject to the exclusions set forth below, the Hubbell Utility Solutions entity named in the order that is providing the applicable product(s) (“HUS”) warrants that the products sold will be free of defects in workmanship and material for a period identified in the table below by HUS when stored, installed, operated and maintained in accordance with recommendations of HUS and standard industry practice and when used under proper and normal use. HUS shall in no event be responsible or liable for damages or injuries resulting from modifications, alterations, misapplication or repairs made to its products by buyer or others, or for damage caused or injuries resulting from negligence, accident or improper use by buyer or others. This warranty does not include reimbursement for the expenses of labor, transportation, removal, installation or reinstallation of the products. This warranty shall run only to the first buyer of the product from HUS or the first buyer of that product from that HUS buyer (which may include an original equipment manufacturer reselling an HUS product for the first time) and is non- assignable and nontransferable and shall be of no force and effect if asserted by any person other than such first buyers. HUS shall, whenever possible, pass the original manufacturer's warranty to buyer, for any third-party sourced or non-HUS products and/or parts provided to HUS or required by buyer.
Subject to the exclusions and limitations set forth above and herein, HUS warrants RFL branded products listed in the table below will be free from defects in workmanship and material for the warranty period described below (in each case from the date of shipment) contingent on the commercial availability of parts:
| Product Group | Warranty Period |
|---|---|
| eXmux® 3501 and eXmux® 4500 systems | 3 years |
| RFL IMUX 2000 multiplexer | 5 years |
| RFL GARD® 8000 and RFL GARD Pro® systems | 10 years |
| All other RFL products | 1 years |
BUYER INSPECTIONS
Tests, inspections and acceptance of all material must be made at the HUS factory. Upon reasonable notice, Buyer's inspectors are welcome at the factories and are provided with the necessary facilities for carrying out their work. Name and phone number of who should be contacted for Buyer's inspection should be given to HUS no later than two weeks prior to scheduled shipment date. Buyer's inspectors may be required to execute a confidentiality agreement prior to such a visit.
DISCLAIMER OF WARRANTY
THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER WRITTEN, ORAL, EXPRESSED OR IMPLIED. THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS OF ANY PRODUCT FOR A PARTICULAR PURPOSE.
EXCLUSIVE REMEDY
Any claim by Buyer that a product is defective or non-conforming shall be deemed waived by Buyer unless submitted to HUS in writing within thirty (30) days from the date Buyer discovered, or by reasonable inspection should have discovered the alleged defect or non- conformity. Any warranty claim must be brought within the applicable warranty period by Buyer or third party. Upon prompt written notice by the Buyer that a product is defective or non-conforming.
STATEMENT OF LIMITED WARRANTY RFL PRODUCTS 02/15/2025
HUS liability shall be limited to repairing or replacing the product, at HUS' option. HUS reserves the right to replace a failed product with a functionally equivalent product.
LIMITATION OF LIABILITY IN NO EVENT SHALL HUS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR PUNITIVE DAMAGES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER AS THE RESULT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, INCLUDING WITHOUT LIMITATION LABOR OR EQUIPMENT REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT PARTS, LOSS OF TIME, PROFITS OR REVENUES, LACK OR LOSS OF PRODUCTIVITY, LOSS OF USE OF THE PRODUCTS OR ANY ASSOCIATED EQUIPMENT INTEREST CHARGES OR COST OF CAPITAL, COST OF SUBSTITUTE EQUIPMENT, FACILITIES, SYSTEMS, SERVICES OR DOWNTIME COSTS, DAMAGE TO OR LOSS OF PROPERTY OR EQUIPMENT, ANY INCONVENIENCE, COST OR DAMAGE ARISING OUT OF ANY DELAY IN PERFORMING, FAILURE TO PERFORM OR OTHER BREACH OF THE WARRANTY SET FORTH IN HEREIN OR OBLIGATIONS UNDER SUCH WARRANTY, OR CLAIMS OF THIRD PARTIES AGAINST BUYER, ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, USE OF, INABILITY TO USE, OR THE REPAIR OR REPLACEMENT OF THE PRODUCTS SOLD PURSUANT TO THESE TERMS. IN NO EVENT SHALL HUS'S TOTAL LIABILITY IN RESPECT OF ANY AND ALL CLAIMS OF ANY KIND WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH, OR RESULTING FROM HUS'S SALE, DELIVERY, RESALE, REPAIR, REPLACEMENT OR FURNISHING OF ANY PRODUCTS, INCLUDING PERFORMANCE OR BREACH OF THE WARRANTY SET FORTH HEREIN OF THESE TERMS, EXCEED THE PURCHASE PRICE ALLOCABLE TO THE GOOD(S) THAT GIVE RISE TO THE CLAIM, AND ANY AND ALL SUCH LIABILITY SHALL TERMINATE UPON THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD FOR SUCH GOOD(S).
MODIFICATION OF WARRANTY
HUS reserves the right to modify or discontinue this Limited Warranty without notice, provided that any such modification or discontinuance will only be effective with respect to any Products purchased after such modification or discontinuance.
GOVERNING LAW
This Limited Warranty shall be construed and enforced in accordance with the laws of the State of New York and the applicable laws of the United States.
Out of Warranty Repair
After the warranty period has expired, out-of-warranty repair is performed exactly the same as warranty repair, except there is a repair charge. All components replaced on repaired items will be covered under warranty for one year from date of repair. All HPS®/RFL equipment for repair must have a Return Material Authorization (RMA) number prior to return.
Warranty Extensions
Extended warranty is available upon request.
After-Hour, Weekend, and Holiday Emergency Customer Service Assistance
Emergency Service provided after 4:30 p.m. until 7 a.m. (E.S.T.), Mondays through Fridays, or weekends and holidays by calling a Service Engineer directly at: 201-213-1979 or 201-841-9818 or 862-812-4494.
